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Freestyle Returns Policy

30-Day No Risk Guarantee Return Policy*

Freestyle is pleased to provide a simple return policy: If you are not satisfied for any reason, you may return your product within 30 days from the date of purchase. *DOES NOT APPLY TO THE FOLLOWING: Printers, Scanners, Software, Digital Equipment, Digital Cameras, Refurbished Cameras, Lenses, Light Meters, Flashes, Darkroom Equipment, UV Lightsources, Backgrounds, Lighting Equipment, Special Orders, Photofinishing or Hazardous Materials. 30-Day No Risk Return Guarantee Policy is valid in the Continental United States Only.

Return Procedure

ALWAYS INSPECT YOUR ORDER UPON ARRIVAL so that you can take advantage of the 30 day return policy. Please retain the shipping box, packing materials, and all the manufacturer's packaging, accessories and inserts, as these materials are necessary if you choose to return a product.

CLAIMS FOR MISSING ITEMS OR DAMAGED ITEMS MUST BE MADE WITHIN FIVE BUSINESS DAYS OF RECEIPT OF YOUR ORDER.  

Please visit your account page and select the order you wish to return. Click the "Start a Return" button and fill out the form. We will review your return request and contact you within 2 business days with instructions on how to proceed. Accepted returns will be refunded to the original payment type. Please allow 7-10 business days for your return to be processed after we receive it.

Please note these important return suggestions to ensure your quick credit:

  • In cases of order error, damage, or defect: do not discard your shipping box or any of its contents. Please contact us within 5 days so that we may arrange to correct your order.
  • Please re-pack all return items carefully inside the original shipping box with all the original packing peanuts so that your product will be well protected on the return trip. Freestyle is not responsible for lost or damaged customer returns.
  • We suggest that you return your product via a traceable and insured carrier so that you will have recourse with the shipper should your shipment become lost or damaged.
  • All products must be returned complete, as packed by the manufacturer; including the product box, packing materials, instruction books, blank warranty cards, etc.
  • Warranty cards must be blank and you must not have registered your purchase with the manufacturer either online or by mail.
  • Due to Federal Regulations, hazardous chemicals and ORM-D items may not be returned for any reason.
  • There are no returns, exchanges or cancellations on special order items.
  • We do not accept returns on international orders.